A leading Private Equity-backed provider of cloud communications, managed services and telecoms solutions is seeking an exceptional Head of Commercial Finance to join the business at a pivotal stage in its evolution.
With approximately £75m revenue and £10m EBITDA, the company has successfully built scale through a combination of organic growth and strategic acquisitions, establishing a strong position within the UK technology and communications market. Having completed the majority of its acquisition-led growth journey, the focus has now shifted towards platform optimisation, operational excellence and sustainable value creation.
Against this backdrop, the business is seeking a hands-on commercial finance leader capable of improving commercial performance, strengthening financial discipline and helping maximise returns from its existing customer base, product portfolio and operating platform.
The Role:
Reporting into the senior finance leadership team, the Head of Commercial Finance will play a central role in driving commercial performance across the organisation.
This is not a traditional FP&A, transformation or Finance Business Partner role. Instead, the successful candidate will act as the commercial finance lead for the business, focused on improving billing accuracy, revenue assurance, pricing discipline, customer profitability and forecasting reliability.
Working closely with Go-To-Market (GTM), Revenue Operations, FP&A, Financial Control and operational leadership teams, the role will provide commercial challenge, financial rigour and actionable insight to improve decision-making and support value creation objectives.
Sitting at the centre of commercial decision-making, the individual will help establish greater visibility of performance drivers, improve margin management and ensure commercial insight is embedded into planning and operational processes across the business.
Key Responsibilities:
Billing Accuracy & Revenue Assurance
- Develop a detailed understanding of customer contracts, pricing structures, discounting frameworks and billing processes.
- Identify sources of revenue leakage, billing inaccuracies and margin erosion.
- Improve visibility and governance around revenue quality and contract profitability.
- Partner with Revenue Operations to strengthen billing accuracy and predictability.
Margin Improvement & Pricing Discipline
- Analyse deal economics, pricing structures and customer profitability.
- Challenge commercial assumptions and discounting practices.
- Support the development of pricing guardrails and margin governance.
- Increase visibility of gross margin performance across products, services, customer segments and commercial channels.
Forecasting Reliability & Commercial Planning
- Improve forecasting accuracy through enhanced pipeline modelling and revenue timing assumptions.
- Strengthen linkage between GTM activity, Revenue Operations data and financial forecasts.
- Increase confidence in commercial assumptions underpinning performance expectations and business planning.
Customer Economics & Profitability Analysis
- Develop deeper understanding of customer retention, expansion, churn and profitability drivers.
- Deliver analysis around customer lifetime value, cohort performance and segment economics.
- Identify opportunities to improve customer profitability and long-term value creation.
- Support commercial decision-making through actionable insight and analysis.
Commercial Discipline Across GTM
- Partner closely with Sales, Marketing, Product and Revenue Operations leadership teams.
- Improve visibility of key performance drivers, risks and opportunities.
- Challenge assumptions relating to pricing, product mix, promotions and contract terms.
- Embed greater commercial rigour into decision-making across the organisation.
Finance Integration & Performance Management
- Work closely with FP&A and Financial Control to ensure commercial insight aligns with planning, forecasting and reporting processes.
- Support scenario modelling, variance analysis and performance management activities.
- Ensure revenue and margin reporting accurately reflects underlying commercial performance.
Supporting Platform Optimisation & Value Creation
- Help drive the transition from acquisition-led growth towards optimisation of the existing platform.
- Identify opportunities to improve revenue quality, customer profitability and operational performance.
- Support EBITDA enhancement and sustainable organic growth initiatives.
- Contribute directly to the business’s broader value creation agenda.
The Requirements:
The successful candidate is likely to bring:
Qualified Finance professional (ACA, ACCA, CIMA, CA or equivalent)
Commercial Finance Leadership
- Significant experience within senior commercial finance roles.
- Proven expertise in pricing, margin analysis, revenue assurance, deal economics and customer profitability.
- Strong track record of improving commercial performance and supporting value creation initiatives.
Sector Experience
- Experience within telecoms, managed services, cloud communications, SaaS or recurring revenue business models.
- Strong understanding of contract economics, pricing structures, revenue assurance and customer lifecycle profitability.
- Familiarity with the commercial dynamics that underpin recurring revenue businesses.
Commercial Analysis & Forecasting
- Strong analytical capability with experience developing commercial models, forecasts and scenario analysis.
- Ability to translate complex data into practical recommendations and measurable actions.
- Strong understanding of forecasting methodologies, pipeline economics and commercial performance drivers.
Stakeholder Influence
- Credibility and confidence to work with senior commercial, operational and finance stakeholders.
- Experience partnering with GTM, Revenue Operations, FP&A and Finance leadership teams.
- Strong communication skills with the ability to challenge constructively and influence decision-making.
Hands-On Approach
- Comfortable operating within fast-paced, evolving environments.
- Able to work effectively with imperfect data and developing processes.
- Willing to balance strategic leadership with hands-on analytical delivery.
Why Join?
This is an opportunity to join a high-quality Private Equity-backed business at a critical point in its value creation journey.
The successful candidate will have significant exposure to senior leadership, direct influence over commercial performance and responsibility for driving initiatives that improve profitability, forecasting accuracy, pricing discipline and customer value.
For a commercially focused finance leader who enjoys operating at the intersection of finance, data and decision-making, this represents a unique opportunity to make a tangible impact within a growing, recurring-revenue business.